Shipping & Delivery

📦 Shipping & Delivery Information

We want to get your beautiful handcrafted jewelry to you safely and efficiently! Here's everything you need to know about our shipping process.

🚚 Processing & Shipping Times

Processing Time: 7-14 business days
Since our pieces are handcrafted and sourced from various American artisans, we need time to ensure quality and coordinate with our suppliers.

Shipping Method: Ground shipping only
Shipping Time: 3-7 business days (once shipped)
Delivery time depends on your location within the United States.

Total Delivery Time: 10-21 business days from order placement

🇺🇸 Shipping Coverage

We Currently Ship To: United States only
We focus on domestic shipping to ensure the best customer experience and protect our delicate handcrafted pieces during transit.

💰 Shipping Costs

Flat Rate Shipping: Shipping starts at $5.95, with some items shipping for $7 or even free.
Simple, affordable shipping to anywhere in the United States.

Free Shipping: Available on orders over $75 (domestic US only)

📋 What to Expect

Order Confirmation: You'll receive an email confirmation immediately after placing your order

Processing Updates: We'll keep you informed if there are any delays in sourcing your items

Shipping Notification: Once your order ships, you'll receive tracking information via email

Delivery: Ground shipping with standard delivery to your address

📦 Packaging

Your jewelry will arrive:

• Carefully protected: Each piece is individually wrapped and cushioned
• Ready to gift: Beautiful presentation suitable for gifting
• Eco-friendly: We use sustainable packaging materials whenever possible

🎯 Order Tracking

Track Your Order: Use the tracking number provided in your shipping confirmation email

Questions About Your Order: Contact us at Hello@NalexCollection.com with your order number

🚨 Shipping Issues

Delayed Orders: If your order is significantly delayed, we'll contact you with updates

Lost Packages: We'll work with the carrier to locate your package and resolve the issue

Damaged Items: Contact us immediately with photos - we'll make it right

🏠 Delivery Requirements

Accurate Address: Please ensure your shipping address is complete and correct

Standard Delivery: Packages are delivered to your address during normal business hours

Safe Location: If no one is available, packages may be left in a secure location or require pickup

📞 Need Help?

Questions about shipping or your order? We're here to help!

Email: Hello@NalexCollection.com
Response Time: Within 24 hours during business days

Thank you for your patience as we carefully source and ship your handcrafted jewelry. The wait will be worth it when you see the beautiful quality! ✨