Returns & Exchanges

🔄 Returns & Exchanges Policy

At Nalex Collection, we want you to absolutely love your handcrafted jewelry! We understand that sometimes a piece might not be exactly what you expected, and we're here to help make it right.

📋 Important: Return Policies Vary by Product

Since we curate jewelry from various talented American artisans, return policies vary depending on the specific product and supplier. Here's what you need to know:

🕐 Return Timeframes

30-Day Returns: Many of our pieces qualify for returns within 30 days of delivery

15-Day Returns: Some items have shorter return windows due to supplier policies

7-Day Returns: Some items have shorter return windows due to supplier policies

Final Sale Items: Certain pieces (such as essential oil jewelry or personalized specialty items) may not be returnable due to hygiene or supplier restrictions

✅ Return Requirements

For items that are eligible for return, all returns must meet these conditions:

• 🆕 Unworn condition: Items must be in original, unworn condition
• 📦 Original packaging: All original packaging, tags, and materials included
• 🧾 Proof of purchase: Order number or receipt required
• 📧 Pre-approval: Contact us before returning any item
• ⏰ Within timeframe: Return request made within the applicable return period

🔄 How to Start a Return

Step 1: Email us at Hello@NalexCollection.com with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Photos of the item (if applicable)

Step 2: We'll confirm the return policy for your specific item and provide return instructions if eligible

Step 3: Ship the item back using our provided instructions

Step 4: Once the return is processed by our supplier, we'll issue your refund within 7-14 business days

💰 Refunds & Exchanges

Refunds: Approved returns will be refunded to your original payment method

Exchanges: Subject to availability - contact us to discuss exchange options

Shipping Costs: Original shipping costs are non-refundable. Return shipping is the customer's responsibility unless the item was defective or incorrect

🚫 Items We Cannot Accept for Return

• Items marked as 'Final Sale' or 'Non-Returnable'
• Essential oil jewelry (for hygiene reasons)
• Worn, damaged, or altered jewelry
• Items returned without prior approval
• Items returned after the applicable return period

🛡️ Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Hello@NalexCollection.com with photos. We'll work quickly to resolve the issue and cover return shipping costs.

❓️Questions?

We're here to help! If you have any questions about returns, exchanges, or need to check the return policy for a specific item, please don't hesitate to contact us:

Email: Hello@NalexCollection.com
Response Time: Within 24 hours during business days

Thank you for choosing Nalex Collection. We appreciate your business and want to ensure you have a positive experience with every purchase! 💖