Frequently Asked Questions
💎 Frequently Asked Questions
🛍️ Ordering & Products
Q: Are your jewelry pieces handcrafted?
A: Yes! We curate handcrafted jewelry from talented American artisans. Each piece is made with care and attention to detail.
Q: What materials do you use?
A: We use only premium and sustainable materials including sterling silver, 14K gold filled components, genuine Swarovski crystals, natural gemstones, and eco-friendly seed beads. All materials are hypoallergenic and built to last.
Q: Are your materials sustainable?
A: Yes! We prioritize sustainable and eco-friendly materials whenever possible, including responsibly sourced seed beads and recycled metals. We believe beautiful jewelry shouldn't come at the expense of our planet.
Q: What are seed beads?
A: Seed beads are small, uniform beads that create beautiful texture and movement in jewelry. Our seed bead pieces are made with high-quality, sustainable beads that are durable and colorfast.
Q: How do I know what size jewelry to order?
A: Most of our pieces are designed to be versatile:
- Bracelets: Many are adjustable or come in standard sizes (we specify sizing for larger wrist pieces)
- Necklaces: Chain lengths are listed in each product description
- Earrings: Measurements are provided for length and width
Q: Can I see more photos of a product?
A: Each product listing includes multiple photos. If you need additional angles or details, please contact us and we'll be happy to provide more images.
📦 Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 7-14 business days. Since our pieces are handcrafted and may need to be sourced from our artisan partners, we want to ensure quality over speed.
Q: Do you ship internationally?
A: Currently, we only ship within the United States to ensure the best customer experience and protect our handcrafted pieces during transit.
Q: How is my jewelry packaged?
A: All jewelry is carefully packaged to prevent damage during shipping. Delicate pieces receive extra protection and padding.
💝 Care & Maintenance
Q: How do I care for my sterling silver jewelry?
A: Store in a dry place, clean with a soft cloth, and use silver polish as needed. Avoid exposure to lotions, perfumes, and water when possible.
Q: Are Swarovski crystals durable?
A: Yes! Swarovski crystals are high-quality and durable. Handle with care to maintain their brilliant sparkle.
Q: How do I care for seed bead jewelry?
A: Seed bead jewelry is quite durable! Store flat when possible, avoid pulling or stretching, and clean gently with a soft, damp cloth.
Q: Can I wear my jewelry in water?
A: We recommend removing jewelry before swimming, showering, or exercising to maintain its beauty and longevity.
🔄 Returns & Exchanges
Q: What is your return policy?
A: Return policies vary by product and supplier. Some items may not be returnable, while others have 7-30 day return windows. Please check individual product pages for specific return terms, or contact us for details about a specific item.
Q: Can I exchange for a different size or color?
A: Exchanges depend on the specific product and supplier policies. Contact us with your order details and we'll let you know what options are available.
💬 Customer Service
Q: How can I contact you?
A: You can reach us through our Contact Us page, and we typically respond within 24 hours during business days.
Q: Do you offer custom pieces?
A: We're always looking to expand our collection based on what our customers love! Let us know what styles or pieces you're looking for, and we'll do our best to find similar items from our artisan partners.
Q: What makes Nalex Collection special?
A: Every piece is personally selected by our founder Fran, who understands the emotional connection we have with beautiful jewelry. We support American artisans, use sustainable materials, and choose pieces that help you feel confident and beautiful.
Don't see your question answered here? Please don't hesitate to contact us - we're here to help! 💖