Contact Us

💬 Get in Touch

We'd love to hear from you! Whether you have questions about our handcrafted jewelry, need help with an order, or just want to share your Nalex Collection experience, we're here to help.

📧 Email Us

General Inquiries & Customer Service:
Hello@NalexCollection.com

We typically respond within 24 hours during business days (Monday-Friday).

🤔 What Can We Help You With?

Product Questions: Materials, sizing, care instructions, availability

Order Support: Order status, shipping updates, tracking information

Returns & Exchanges: Return policies, exchange options, refund status

Technical Issues: Website problems, checkout difficulties

General Feedback: Suggestions, compliments, or sharing your jewelry story

📝 When You Contact Us, Please Include:

  • Your name
  • Order number (if applicable)
  • Detailed description of your question or issue
  • Photos (if relevant - especially for product questions or issues)

⏰ Business Hours

Email Support: Monday - Friday, 9 AM - 5 PM EST
We check emails regularly and aim to respond within 24 hours during business days.

🌟 We Love Hearing From You!

Your feedback helps us improve and grow. Whether you want to:

  • Share photos of you wearing your Nalex Collection pieces
  • Tell us about a special occasion your jewelry was part of
  • Suggest new styles or pieces you'd love to see
  • Share how our jewelry made you feel confident and beautiful

We read every message and truly appreciate you taking the time to connect with us!

🚀 Follow Our Journey

Stay connected and see our latest pieces:

Thank you for choosing Nalex Collection. We're honored to be part of your jewelry journey and can't wait to help you shine! ✨